Frequently Asked Questions

Do you offer payment plans?

Yes. We have Affirm, Klarna, AfterPay & ShopPay. You will see these options under "Payment" at checkout.

Whats the pick up address for Oakland, CA?

1100 Webster St. Oakland, CA 94607

The address is also available at pick up check out and in your provided email.

What is the pick up process?

  1. After you place your order, you will receive an email/text when your order is ready. (Within an hour.)
  2. Bring your ID, card used for payment, and confirmation email.
  3. Be ready to sign the authorization form.
  4. Please text when you are on the way for a smooth pick up.
  5. If you need installation, put it in your order notes and/or text 404-919-4552 so there is not any confusion.

If you have any other questions, text 404-919-4552.

Do you install your wigs?

Yes, in the Bay Area only during business hours.
Please note, there is a charge for wigs from other companies.

How long do your wigs/hair last?

Our wigs last 3+ years with proper.

When would my "OVERNIGHT" order arrive?

As long as your order is place by 12pmPST/3pmEST, all "OVERNIGHT" products arrive the next day by 9pm.

How many bundles should I get for an install?

3 bundles will give you a full natural install. Some stylists may recommend 4 bundles for longer lengths.

It's my first wig, what do you suggest?

For beginner friendly wigs, we suggest:

  1. Checking out our ON HAND COLLECTION for styled closure wigs. These are very beginner friendly and low maintenance. (MOST COST EFFECTIVE)
  2. Checking out our PREORDER COLLECTION for closure wigs. With this option, you can pick your preferred style and it will still be low maintenance and beginner friendly. (COST EFFECTIVE)
  3. Checking out our CUSTOM WIG COLLECTION. This option provides you with a fully customized wig, tailored to your unique head measurements.

What is a PREORDER wig?

Our preorder wigs are premade wigs that are washed, knots bleached, and styled to your preferred style & texture.

They come in small (20"-21.5"), medium (22"-23"), & large (23.5-24").


Take 3-5 business days to arrive.

Are your OVERNIGHT wigs styled?

No, OVERNIGHT wigs arrive unstyled. This is the best option for booking with a hairstylist or if you want to style the wig yourself.

ORDER BY 3PM EST/ 12 PM PST TO RECEIVE NEXT BUSINESS DAY.

Are your ON HAND wigs already styled?

Some of them are and some are not.
Please focus on the wig title.
If the title says "styled," the wig will come ready to wear but if it says "unstyled," there will not be any styling done to the wig at all.

If need be, you can add styling to an on hand unstyled wig.

Do you offer returns?

Due to the nature of the products, all orders are final sale.

Can you ship an on hand wig, bundles, or lace?

Absolutely.

What is a Medical Wig/Cranial Prosthesis?

A cranial prosthesis is a medical wig for women experiencing hair loss due to medical reasons. Medical reasons can include alopecia, breast cancer, medication that causes hair thinning, etc. There is a complimentary consultation included that will walk you through what is needed to get your wig covered by your insurance. The turn around time is 5-10 business days.

IF YOU PLAN TO PAY OUT OF POCKET

What is the density (how thick) of your wigs?

180%. Which is equivalent to 3 bundles. Providing a full natural look.

Is this human hair?

Yes, we have 100% human hair, 14A virgin hair to be exact.

What is HD lace?

HD lace is the thinnest lace and will provide an effortless “melt’ for all skin colors. (Melt is the ability for the lace to blend into your skin without showing.)

Do you carry glueless wigs?

Yes, our closure wigs can be worn glueless as they have adjustable straps to fit all head sizes.

Can I use heat on this hair?

Yes, our hair takes up to 500 degrees.

Can this hair be bleached?

Yes!

Do you only ship within the United States?

Overnight wigs, hair bundles, and HD lace, can ship anywhere in the world it may take longer than 24 hours to arrive.

All other products ship within the US only.

Do you offer pick up?

We offer same day pick up in the Downtown Oakland (Chinatown). Please referred to our ON HAND COLLECTIONS.

What is a styled wig?

A styled wig is a wig that has been washed, knots bleached, and styled. A styled wig is ready to be worn as soon as your recieve it.

How long is production?

For on hand products: 1 hour
For overnight products: 3-5 hours

For all premade wigs: 3-5 business days
For custom/medical wigs 5-10 business days