Shipping policy
Please allow 3-5 business days AFTER the processing time for your order to arrive. Processing time is 1-3 business days. Business days DO NOT include weekends and or holidays.
SHIPPING TIME
Shipping time occurs after the fulfillment period has finished.
* (United States) 3-5 BUSINESS DAYS VIA USP.
* (International) 6-10 BUSINESS DAYS via DHL.
* This time does not include the processing period
* EXPECT DELAYS DURING SALE PERIODS & HOLIDAYS!
More information listed on our Shipping Policy page.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information
Shipping fees are non-refundable. If you refuse any shipments from Crowned Royalty LLC, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will NOT ship to PO Boxes
If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier and address the issue directly with them. Crowned Royalty LLC does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Email Policy/ Hour of Operation:
Please allow 1-3 business days for an email reply. Our hours of operation are Sunday - Thursday 9am- 6pm & Friday 9am-4pm.
Payment Processing Policy:
We are not responsible for payments that are unable to be verified. If we cannot verify your payment within 1-3 business days your order will be cancelled, and you will automatically receive a refund.
Ready To Ship Wigs:
All ready to ship wigs will be shipped the within 3 business day.
Digital Content Policy:
Please allow 3-5 BUSINESS DAYS (not including weekends and holidays) to process your order and receive your online access. All intellectual property such as ebook, curriculums, programs, memberships, forms, and guides are copyright protected so please be mindful when downloading your item that you do not share the content with anyone who has not purchased themselves. NO REFUNDS ON DIGITAL PRODUCTS.
DISCLAIMERS:
Please note: For any custom colored unit, when being replicated the color will be close but not exact as different bundles lift and colors differently, but we will try to get it close to the same.
Crowned Royalty LLC is NOT RESPONSIBLE FOR UNITS NOT FITTING PROPERLY DUE TO THE SELECTING OF AN INCORRECT CAP SIZE AT YOUR TIME OF ORDER. PLEASE REFER TO OUR CHART AND TUTORIAL
AGREEMENT:
BY ORDERING YOU AGREE & CONFIRM THAT YOU HAVE READ & UNDERSTOOD ALL THE TERMS & CONDITIONS, PROCEDURES, POLICIES, FAQ SECTIONS, AND ALL OTHER INFORMATION LISTED ON THIS WEBSITE.